Terms & Conditions

Enrolment
It is usual practice for students to enrol for a minimum of one semester (1/2 a year) however we do offer Blocks of 5 or 10 lessons for adult students.
If you are under 18 years of age a parent or guardian will need to sign the enrolment form.

Fees & Payment
Fees for lessons and participation in performing groups can be paid in full before classes start, or in weekly, fortnightly, quarterly or semester installments. As fees are not optional at the Christchurch School of Music, we do require either all or a portion of the fee to be paid in advance of the start of lessons. It is expected that unless fees are paid before the start of the semester, an automatic payment will be set up to cover the remaining fees for the year.
If an agreement is made to pay fees in installments the CSM office will email invoices at the appropriate intervals.
Fees can be paid by internet banking, credit card or cash.
CSM does have some Financial Support available. These monies are reliant on a grant, so can not be guaranteed. If you would like to be considered for financial assistance and have a community services card please indicate this on your enrolment form. Financial Assistance in 2023 will only be available on lesson fees.
As CSM is a small not-for-profit organisation we do need to ensure that fees are paid regularly and promptly. Please contact the office immediately if you have any problems meeting commitments. We do use normal business methods to recover outstanding debt.

Refunds & Cancellations
CSM will refund fees paid in advance if you cancel your lessons before the beginning of a term or semester. However if you are unable to attend lessons part way through a term we will not be able to refund the remaining lessons because your teacher will have been contracted for that time.

Lessons
If you are unable to attend a lesson we cannot guarantee that the missed lessons will be able to be rescheduled. Tutors will endeavour to offer alternative lesson arrangements if they can. Unfortunately, we are unable to provide catch up lessons if you miss a group lesson.
If your teacher is unavailable for a lesson we will endeavour to make up the lesson at a mutually agreed time.